Support/FAQ
1. My box or channels not working properly ?
Simply restart you box fix most of problems.
2. Want to improve picture quality?
Reduce sharpen of your TV (Sony, LG, Samsung etc.) setting to zero and adjust contrast and brightness may improve picture quality. To adjust setting using your TV remote. Please check HDMI Settings.
3. The picture freezes and lagging?
A. Internet test
Galaxy TV run on internet and consume high bandwidth. 99% of time problem is due to your internet. Follow step to check your internet speed
- Please check your internet speed (http://www.speedtest.net ) and should be more then 3Mbps stable check 4 to 5 times.
- Most of time internet problem fixed by just switch off your modem/router for 1 minute and then restart back or reset your modem
- If your device not getting enough speed then pleases contact your internet provider.
- IF you device is connect with WIFI
B. Need to check WIFI signal strength
Check you WIFI network strength which will show in percentage. If you have less than 99% signal strength. Please check your modem setting or get better modem.
4. The picture is not entirely, black bands appear on the sides?
Adjust the aspect ratio of your TV ( Your TV set sony/samsung/LG etc) to 16:9 format.
5. How to Easy Factory Reset?
Please check this video for details. – Factory Reset Options
6. How to Hard Factory Reset?
7. How to Install App?
8. How to use POP_CORN?
9. How to Increase Memory of POP_CORN?
10. How to Use Catchup?
11. How to change Resolution Temporary and Permanent?
13. Screen goes Black for few second and start from same place.
Please watch this video – What to do